REFUND POLICY

Last updated: December 2024

1. Workshop Refund Policy

Refund Schedule

Workshop Transfers

If you cannot attend your booked workshop, you may transfer your booking to another available workshop date up to 7 days before the original workshop date, subject to availability and any price differences.

2. Digital Course Refunds

For digital courses and online content:

• 30-day guarantee: Full refund within 30 days of purchase
• Content access limit: Refund available if less than 25% of content accessed
• Satisfaction guarantee: We stand behind the quality of our educational content

3. Cancellations by Marse Photo

Workshop Cancellations

If we need to cancel a workshop due to:

• Insufficient enrollment
• Instructor illness or emergency
• Venue unavailability
• Force majeure events

You will receive a full refund or the option to transfer to another workshop date at no additional cost.

4. Refund Process

How to Request a Refund

1. Contact us via email with your booking reference number
2. Provide the reason for your cancellation request
3. We will review your request within 2 business days
4. Approved refunds are processed within 5-10 business days

Refund Method

Refunds will be processed back to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.

5. Non-Refundable Items

The following items are non-refundable:

• Workshop materials and handouts already provided
• Completed photography sessions or consultations
• Digital downloads that have been accessed
• Gift certificates or promotional codes

6. Special Circumstances

We understand that unexpected situations may arise. In cases of medical emergencies, family emergencies, or other exceptional circumstances, please contact us to discuss your situation. We will consider each case individually and may offer alternative solutions.

7. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by contacting our customer service team. We are committed to resolving all disputes fairly and promptly.

8. Contact Us for Refunds

To request a refund or discuss your situation, please contact us: